Is there a way we can avoid this problem? I'm thinking either: We then have to explain to them that it's caused by Chrome's built-in PDF viewer and that they need to download the file, etc. We regularly get contacted by users complaining that our forms won't open.
The user can manually download the file, then use Acrobat Reader to open it (thus bypassing Chrome's PDF viewer). Chrome has a built-in PDF viewer which doesn't support the necessary features of these PDF forms (created, I think, using Adobe LiveCycle). You can upgrade to the latest version of Acrobat Reader for Windows, The document, your PDF viewer may not be able to display this type of If this message is not eventually replaced by the proper contents of When users click on those forms, if they are using Google Chrome, they get this message: On our web site, we have numerous Acrobat PDF forms.