Centralizing customer data and properly weighting the components of Untappd’s health scores allowed the team to stay up-to-date on churn risks. Standardized Customer Health Scoring – ChurnZero and Untappd worked to identify metrics that accurately scored their customer health.Untappd has benefited from the ability to take a proactive approach to account management. Map Their Customer’s Journey – By mapping their customers’ journey from onboarding through renewal, the team is now able to track account progress in real-time.
By providing easily accessible data and making use of NPS, the team can tailor their engagement and make every conversation count. Harness Data-Driven Insights – The platform allowed Untappd to access in-depth insights about their customers and their product usage.This freed up the team to provide high-touch service to the appropriate customers. Automated tasks and communications ensured that customers were being targeted with the proper messaging. It allows bars and pubs to upload their beer menu so you can see. Increase Team Productivity Through Automation – Automation enabled the CS team to proactively engage with their accounts. The app has recently gained even more value thanks to its Untappd for Business product.
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